laidback london will provide exchanges or refunds for items returned within 14 days of the purchase date provided that items are returned to us in their original, unworn condition with their packaging.
Please note that shoes returned to us without their original packaging or in worn condition or with scratched or damaged soles will not be accepted and will be returned to you.
For all return packages, please ensure that these are sent tracked and insured as unfortunately we cannot process returns for items lost in transit.
All refunds will be made to the card originally used to purchase the goods. Refund processing times may vary by card issuer.
Any returns received outside the 14 days are accepted at the discretion of Laidback Apparel Limited. This does not affect your statutory rights.