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Terms and Conditions
Last updated: August 2026
These Terms & Conditions apply when you use laidbacklondon.com or purchase products from us. Please read them before placing an order.
1. About us
laidback london is a trading name of Laidback Apparel Limited, a company registered in England and Wales.
Company number: 04179932
VAT number: 830 5807 38
Registered office: Metroline House, 4th Floor, 118–122 College Road, Harrow, Middlesex, England, HA1 1BQ
Email: help@laidbacklondon.com
In these Terms, “we”, “us” and “our” refer to Laidback Apparel Limited. “You” and “your” refer to the person using our website or placing an order.
2. Using our website
You may use our website only for lawful purposes.
You must not:
These Terms & Conditions apply when you use laidbacklondon.com or purchase products from us. Please read them before placing an order.
1. About us
laidback london is a trading name of Laidback Apparel Limited, a company registered in England and Wales.
Company number: 04179932
VAT number: 830 5807 38
Registered office: Metroline House, 4th Floor, 118–122 College Road, Harrow, Middlesex, England, HA1 1BQ
Email: help@laidbacklondon.com
In these Terms, “we”, “us” and “our” refer to Laidback Apparel Limited. “You” and “your” refer to the person using our website or placing an order.
2. Using our website
You may use our website only for lawful purposes.
You must not:
- Interfere with the operation or security of the website
- Attempt to gain unauthorised access to the website or its systems
- Introduce viruses, malicious code or other harmful material
- Extract, copy or commercially exploit our content without permission
- Use the website to make fraudulent purchases or misuse promotions
We may suspend or restrict access where reasonably necessary to protect our website, customers or business.
3. Customer accounts
If you create an account, you are responsible for keeping your login details confidential and for activity carried out through your account.
Please contact us promptly if you believe your account has been accessed without permission.
We may suspend an account where we reasonably suspect fraud, misuse or a breach of these Terms.
4. Products
We take reasonable care to describe and display our products accurately. However, colours may appear slightly different depending on your screen and device.
Many laidback london products are handmade using natural materials. Small variations in colour, texture, grain, stitching, crochet, embroidery and embellishment are part of their individual character and are not necessarily faults.
Measurements and sizing information are provided as a guide. Please consult the relevant size guide before ordering or contact us if you need help.
Nothing in this section excludes your rights where a product is faulty, incorrect or not as described.
5. Availability
All products are subject to availability. Adding a product to your basket does not reserve it.
If we cannot supply a product after you have placed an order, we will notify you and refund any amount paid for that product.
6. Placing an order
By placing an order, you confirm that:
3. Customer accounts
If you create an account, you are responsible for keeping your login details confidential and for activity carried out through your account.
Please contact us promptly if you believe your account has been accessed without permission.
We may suspend an account where we reasonably suspect fraud, misuse or a breach of these Terms.
4. Products
We take reasonable care to describe and display our products accurately. However, colours may appear slightly different depending on your screen and device.
Many laidback london products are handmade using natural materials. Small variations in colour, texture, grain, stitching, crochet, embroidery and embellishment are part of their individual character and are not necessarily faults.
Measurements and sizing information are provided as a guide. Please consult the relevant size guide before ordering or contact us if you need help.
Nothing in this section excludes your rights where a product is faulty, incorrect or not as described.
5. Availability
All products are subject to availability. Adding a product to your basket does not reserve it.
If we cannot supply a product after you have placed an order, we will notify you and refund any amount paid for that product.
6. Placing an order
By placing an order, you confirm that:
- You are legally capable of entering into a contract
- The information you provide is complete and accurate
- You are authorised to use the selected payment method
- You are purchasing for personal use and not for unauthorised resale
After placing an order, you will receive an acknowledgement email. This confirms that we have received your order but does not mean that it has been accepted.
A contract is formed when we send confirmation that your order has been dispatched.
7. Refusing or cancelling an order
We may refuse or cancel an order before dispatch where reasonably necessary, including if:
A contract is formed when we send confirmation that your order has been dispatched.
7. Refusing or cancelling an order
We may refuse or cancel an order before dispatch where reasonably necessary, including if:
- A product is unavailable
- Payment cannot be authorised
- We identify an obvious pricing or product-information error
- We reasonably suspect fraud, promotional misuse or unauthorised resale
- We cannot deliver to the address provided
If we cancel an order after payment has been taken, we will refund the amount paid, including any applicable delivery charge.
8. Prices and payment
Prices are shown in the currency selected on the website and include applicable taxes where stated.
Delivery charges are shown separately before checkout is completed.
Payment must be made using one of the methods offered at checkout. Payments are processed securely by third-party payment providers, and we do not normally receive or store complete payment-card details.
If we identify an obvious pricing error, we may cancel the order and issue a full refund or contact you to ask whether you wish to proceed at the correct price.
We will not change the price of an order after it has been accepted.
Your bank or payment provider may apply currency-conversion or foreign-transaction charges. These charges are outside our control.
9. Duties and taxes
Orders delivered to the United States and European Union are delivered duty paid. Duties, taxes and import fees are included—there should be no additional charges on delivery.
For some other destinations, duties, taxes or customs charges may apply and will be the customer’s responsibility.
Please see our delivery page for current destination-specific information.
10. Promotions and discount codes
Promotions and discount codes:
8. Prices and payment
Prices are shown in the currency selected on the website and include applicable taxes where stated.
Delivery charges are shown separately before checkout is completed.
Payment must be made using one of the methods offered at checkout. Payments are processed securely by third-party payment providers, and we do not normally receive or store complete payment-card details.
If we identify an obvious pricing error, we may cancel the order and issue a full refund or contact you to ask whether you wish to proceed at the correct price.
We will not change the price of an order after it has been accepted.
Your bank or payment provider may apply currency-conversion or foreign-transaction charges. These charges are outside our control.
9. Duties and taxes
Orders delivered to the United States and European Union are delivered duty paid. Duties, taxes and import fees are included—there should be no additional charges on delivery.
For some other destinations, duties, taxes or customs charges may apply and will be the customer’s responsibility.
Please see our delivery page for current destination-specific information.
10. Promotions and discount codes
Promotions and discount codes:
- Are subject to their stated eligibility and expiry dates
- Cannot be exchanged for cash
- Cannot normally be combined unless stated otherwise
- Must be applied before checkout is completed
- May exclude particular products, collections or delivery charges
Returned products will be refunded at the price actually paid.
We may withdraw or amend a promotion before an order is placed. This will not affect an order that has already been accepted.
We may cancel a discount or order where a promotion has been misused, obtained fraudulently or applied because of an obvious technical error.
11. Gift cards
Gift cards:
We may withdraw or amend a promotion before an order is placed. This will not affect an order that has already been accepted.
We may cancel a discount or order where a promotion has been misused, obtained fraudulently or applied because of an obvious technical error.
11. Gift cards
Gift cards:
- May be used to purchase eligible products through our website
- Cannot be exchanged for cash
- Cannot be used to purchase another gift card
- Are non-refundable except where required by law
- Are subject to any validity period or additional conditions clearly stated when purchased
- Should be treated like cash and kept secure
If an order paid for with a gift card is refunded, the relevant amount will normally be returned to a gift card.
We are not responsible for gift cards that are lost, stolen or used without permission, except where this results from something we have done or failed to do.
Nothing in this section affects your statutory rights.
12. Delivery
Available services, prices and estimated delivery times are set out on our Delivery page.
Delivery dates are estimates unless we expressly agree otherwise. Delays may occur because of customs clearance, courier disruption or circumstances outside our reasonable control.
Please provide a complete and accurate delivery address. Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
If delivery cannot be completed because the address provided is incorrect, the parcel is refused or applicable duties are not paid, the order may be returned to us. Where permitted by law, reasonable return, customs or redelivery costs may be deducted from your refund.
13. Ownership and responsibility
You are responsible for the products once they have been delivered to you or to a person identified by you to receive them.
Ownership passes to you once we have received payment in full and the products have been delivered.
If a parcel appears damaged or has not arrived, contact us promptly so that we can investigate with the courier. Your statutory rights remain unaffected.
We are not responsible for gift cards that are lost, stolen or used without permission, except where this results from something we have done or failed to do.
Nothing in this section affects your statutory rights.
12. Delivery
Available services, prices and estimated delivery times are set out on our Delivery page.
Delivery dates are estimates unless we expressly agree otherwise. Delays may occur because of customs clearance, courier disruption or circumstances outside our reasonable control.
Please provide a complete and accurate delivery address. Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
If delivery cannot be completed because the address provided is incorrect, the parcel is refused or applicable duties are not paid, the order may be returned to us. Where permitted by law, reasonable return, customs or redelivery costs may be deducted from your refund.
13. Ownership and responsibility
You are responsible for the products once they have been delivered to you or to a person identified by you to receive them.
Ownership passes to you once we have received payment in full and the products have been delivered.
If a parcel appears damaged or has not arrived, contact us promptly so that we can investigate with the courier. Your statutory rights remain unaffected.
14. Cancellations, returns and exchanges
Our 21-day returns policy, return-label charges, exchange process and product-condition requirements are explained on our Returns & Exchanges page.
Eligible UK and EU online customers generally have a statutory right to cancel an order within 14 days of delivery without giving a reason. After notifying us, customers normally have a further 14 days to return the products.
You do not have to use our returns portal to exercise a statutory cancellation right. You may also notify us at help@laidbacklondon.com.
Nothing in these Terms or our Returns & Exchanges policy affects your statutory rights.
15. Faulty or incorrect products
Products must be of satisfactory quality, fit for purpose and as described.
If an item is faulty, damaged, incorrect or not as described, contact us and follow the instructions on our Returns & Exchanges page.
Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund. We will cover reasonable return costs where required by law.
16. Reviews and customer content
If you submit a review, photograph or other content, you confirm that:
Our 21-day returns policy, return-label charges, exchange process and product-condition requirements are explained on our Returns & Exchanges page.
Eligible UK and EU online customers generally have a statutory right to cancel an order within 14 days of delivery without giving a reason. After notifying us, customers normally have a further 14 days to return the products.
You do not have to use our returns portal to exercise a statutory cancellation right. You may also notify us at help@laidbacklondon.com.
Nothing in these Terms or our Returns & Exchanges policy affects your statutory rights.
15. Faulty or incorrect products
Products must be of satisfactory quality, fit for purpose and as described.
If an item is faulty, damaged, incorrect or not as described, contact us and follow the instructions on our Returns & Exchanges page.
Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund. We will cover reasonable return costs where required by law.
16. Reviews and customer content
If you submit a review, photograph or other content, you confirm that:
- It is accurate and lawful
- You own or control the necessary rights
- It does not infringe another person’s rights
- It is not defamatory, offensive, misleading or fraudulent
You grant us a non-exclusive, worldwide, royalty-free licence to display and use that content in connection with our website, social media and marketing.
We may moderate or remove content that breaches these Terms.
17. Our responsibility to you
We do not exclude or limit responsibility where it would be unlawful to do so, including responsibility for:
We may moderate or remove content that breaches these Terms.
17. Our responsibility to you
We do not exclude or limit responsibility where it would be unlawful to do so, including responsibility for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Breach of your statutory consumer rights
- Any other liability that cannot legally be excluded
We are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill.
We are not responsible for losses that were not reasonably foreseeable or for business losses arising from products purchased for personal use.
18. Events outside our control
We are not responsible for delays or failures caused by circumstances outside our reasonable control.
These may include severe weather, natural disasters, transport disruption, industrial action, customs delays, government action, war, civil unrest, epidemics, cyber incidents, telecommunications failures or courier disruption.
We will take reasonable steps to minimise the effect and will contact you where a material delay affects your order.
19. Intellectual property
All content on our website—including our name, branding, product designs, photographs, videos, text, graphics and website layout—is owned by or licensed to Laidback Apparel Limited.
You may use the website for personal, non-commercial purposes. You may not reproduce, modify, distribute or commercially use its content without prior written permission.
20. Website availability and accessibility
We aim to keep our website available, secure and accessible but cannot guarantee uninterrupted or error-free access.
We may suspend or modify the website where reasonably necessary for maintenance, security or operational reasons.
If you experience difficulty using the website or accessing its content, please contact help@laidbacklondon.com.
21. Privacy, cookies and third-party links
We handle personal information in accordance with our Privacy Policy.
Our use of cookies and similar technologies is explained in our Cookie Policy and cookie-preference tool.
Our website may link to third-party websites. We are not responsible for their availability, content, security or privacy practices.
22. Changes to these Terms
We may update these Terms to reflect changes to our business, website, policies or legal obligations.
The Terms applying to your purchase are those in effect when your order is placed. The latest version will appear on this page with the updated date.
23. General
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
If we delay or fail to enforce a right under these Terms, that does not mean that we have waived it.
These Terms, together with the policies linked within them, form the agreement between you and us concerning use of the website and purchases from us.
24. Governing law
These Terms and contracts between us are governed by the laws of England and Wales.
If you live in the United Kingdom, you may bring proceedings in the courts applicable to where you live.
If you live outside the UK, you may also benefit from mandatory consumer protections and rights to bring proceedings available under the laws of your country. Nothing in these Terms removes those rights.
25. Contact us
If you have a question about these Terms or an order, contact:
Email: help@laidbacklondon.com
Telephone: +44 (0)20 7993 4703
Laidback Apparel Limited
Metroline House, 4th Floor
118–122 College Road
Harrow, Middlesex
England, HA1 1BQ
We are not responsible for losses that were not reasonably foreseeable or for business losses arising from products purchased for personal use.
18. Events outside our control
We are not responsible for delays or failures caused by circumstances outside our reasonable control.
These may include severe weather, natural disasters, transport disruption, industrial action, customs delays, government action, war, civil unrest, epidemics, cyber incidents, telecommunications failures or courier disruption.
We will take reasonable steps to minimise the effect and will contact you where a material delay affects your order.
19. Intellectual property
All content on our website—including our name, branding, product designs, photographs, videos, text, graphics and website layout—is owned by or licensed to Laidback Apparel Limited.
You may use the website for personal, non-commercial purposes. You may not reproduce, modify, distribute or commercially use its content without prior written permission.
20. Website availability and accessibility
We aim to keep our website available, secure and accessible but cannot guarantee uninterrupted or error-free access.
We may suspend or modify the website where reasonably necessary for maintenance, security or operational reasons.
If you experience difficulty using the website or accessing its content, please contact help@laidbacklondon.com.
21. Privacy, cookies and third-party links
We handle personal information in accordance with our Privacy Policy.
Our use of cookies and similar technologies is explained in our Cookie Policy and cookie-preference tool.
Our website may link to third-party websites. We are not responsible for their availability, content, security or privacy practices.
22. Changes to these Terms
We may update these Terms to reflect changes to our business, website, policies or legal obligations.
The Terms applying to your purchase are those in effect when your order is placed. The latest version will appear on this page with the updated date.
23. General
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
If we delay or fail to enforce a right under these Terms, that does not mean that we have waived it.
These Terms, together with the policies linked within them, form the agreement between you and us concerning use of the website and purchases from us.
24. Governing law
These Terms and contracts between us are governed by the laws of England and Wales.
If you live in the United Kingdom, you may bring proceedings in the courts applicable to where you live.
If you live outside the UK, you may also benefit from mandatory consumer protections and rights to bring proceedings available under the laws of your country. Nothing in these Terms removes those rights.
25. Contact us
If you have a question about these Terms or an order, contact:
Email: help@laidbacklondon.com
Telephone: +44 (0)20 7993 4703
Laidback Apparel Limited
Metroline House, 4th Floor
118–122 College Road
Harrow, Middlesex
England, HA1 1BQ