TERMS AND CONDITIONS
laidback london sandals and accessories are all handmade. We are committed to offering well crafted products that look good and wear well.
The leather is dyed and cut by hand. The products are also embellished and finished by hand. Inconsistencies may occur including slight variances and nicks in the leather. There may also be a slight, initial transference of the dye. These are not defects and are elements that add to the authentic, handmade nature of the products.
laidback london will provide exchanges or refunds for items returned within 14 days of the purchase date provided that items are returned to us in their original, unworn condition with their packaging.
Please note that shoes returned to us without their original packaging or in worn condition or with scratched or damaged soles will not be accepted and will be returned to you.
For all return packages, please ensure that these are sent tracked and insured as unfortunately we cannot process returns for items lost in transit.
All refunds will be made to the card originally used to purchase the goods. Refund processing times may vary by card issuer.
Any returns received outside the 14 days are accepted at the discretion of laidback london. This does not affect your statutory rights.
To apply for a return, please click here.
All prices are VAT inclusive for applicable countries.
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If you would like more information about disabling or managing cookies, please visit www.allaboutcookies.org/manage-cookies.
We are committed to protecting your privacy. We use the information we collect about you to process your order. When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and its expiry date. This allows us to process and fulfil your orders and to notify you of your order status. We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order.
We do not sell, trade or rent your personal information to others nor will we use your information to share with outside companies. By using our Web site, you consent to the collection and use of this information by Laidback London.
If you have any other questions please feel free to contact us. The best way to do this is to email us at [email protected].
Laidback Apparel Limited is registered England company number 04179932 VAT number 830580738.