FAQs

Shipping & Returns

Do you ship internationally?

Yes! We ship (almost) everywhere.

What are your shipping charges and delivery times?

UK Royal Mail - Free (48 hour tracked and signed)

UK DHL express - £4.00 (Next business day for orders received before 11am)

EU DPD classic - £5.00 (4 - 6 working days)

EU DHL express - £8.00 (1 - 3 business days)

EU special zones - £15.00 (2 - 4 business days)

USA DHL express - £10.00 (2 - 4 business days)

Rest of the world DHL express - £15.00 (2 - 4 business days)

Will I be charged custom duty or taxes?

Orders outside the EU may attract customs duty which will have to be paid by the customer.

No duties or taxes will apply to orders shipping within the EU.

When will my order ship?

We do our best to process and ship orders placed before 11am the same day. Orders placed on weekends and after 11am on weekdays will ship the next business day.

How do I track my order?

Please refer to the shipping confirmation email which will include your tracking number.

How can I cancel or make changes to my order?

We do our best to turn orders around as quickly as possible. To cancel make a change please contact customer services here and we will do our best to help!

What is your return policy?

You can return your laidback london’s within 14 days from the date you take delivery as long as they are in new, unworn condition, free of damages and in the original packaging. Submit a return here.

How do I return an item?

Please click here and fill in the short returns request form and we will email through the returns instructions and paperwork.

Do you cover the shipping cost of returns?

No, we do not cover the shipping cost on returns. On the rare occasion that you have been sent the wrong item or the item is faulty, we will arrange for it to be collected and replaced.

SIZE & CARE

How do laidback london's fit?

Our sandals, shoes and boots run true to size. Please refer to our sizing info for length and widest point.

Our products are made from natural materials including leather, suede and sheep wool.

We recommend a snug fit initially as these materials will open and mould to the shape of your feet with wear.

How do I care for my laidback london's?

Personally, we love the look of a worn in pair of laidback london’s that have been tested by the elements.

If you get caught in the rain in a pair of our sandals, use a dry cloth to wipe and leave the sandals to dry.

For our suede and leather boots, you may want to use a suede or leather protector before you start wearing them.

OTHER

Who makes laidback london's?

Our leather sandals and accessories are handmade by skilled artisans in Kenya. We help preserve and encourage the use of traditional craftsmanship through which we can empower the workers and have a positive impact on local communities.

Using a similar ethos, we work with a small workforce in India where we produce our handmade leather sneakers and boots.

What if my order arrives faulty or defective?

laidback london’s are artisan made using natural materials. What they lack in perfection they make up for in charm and character.

If you are not happy with your product or in the rare occasion you have been sent a faulty product, please first submit a return with details of the issue and then email us images of the fault.

If you made the purchase through another retailer, you will need to contact them directly.

If you still need help, please feel free to drop us an email

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